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1.1 Aviatize B.V. is a company incorporated under Belgian law, having its registered offices in Belgium, Kerkstraat 106, 9050 Gentbrugge, registered under company number 0643.586.288, hereinafter “Aviatize”.
1.2 Aviatize has developed various aviation software products (hereafter the “Tool”) which it offers to customers (“Customer”) as a software-as-a-service (“SaaS”) together with an optional series of related services (“Services”). When purchasing access rights to the Tool and/or the Services online via Aviatize’s sales platform, or alternatively via electronic exchange of Quotation and approval after a demo-led sales process, the Customer acknowledges to have read the Terms of Service and to have agreed to these terms.
1.3 In these Terms of Service (the “Terms”), Aviatize and the Customer are both referred to as a “Party”, together as the “Parties”. The Terms and each Quotation and accepted order are referred to together herein as the “Agreement.”
1.4. These Terms are the only terms and conditions that govern the sale of rights to utilize the Tool and the sale of any Services by Aviatize and/or its subsidiaries and affiliates, and shall apply to all Quotations (as defined herein), purchase orders and other contractual arrangements submitted by any Customer, regardless of the form or medium of Customer’s order, and regardless of whether Aviatize’s actions are deemed to be a prior offer of Customer’s order or acceptance thereof and regardless of Aviatize’s execution of any agreement or other instrument/document required by Customer. These Terms equally apply to Free Trial Subscriptions offered by Aviatize. Any proposal for additional or different terms or any attempt by Customer to vary, to any degree, any of these Terms is hereby rejected. These Terms shall be deemed accepted by Customer unless Customer objects to the Terms in a writing delivered to Aviatize within seven (7) days of Customer’s receipt of a quotation for the Tool and/or any Services. Aviatize shall be entitled to reject or cancel any purchase order or other contractual arrangement for which an objection to these Terms is received, in its sole discretion.
1.5. Aviatize shall have no obligation to accept any particular Customer order. Fulfillment of a Customer’s order does not constitute acceptance of any of Customer’s terms and conditions and does not serve to modify or amend these Terms.
2.1 The Parties shall be deemed to be independent contract parties. Nothing in this Agreement shall be construed to make either Party an agent, employee, joint venture, partner or legal representative of the other Party. Each Party shall not have, or represent itself to have, any authority to bind or commit the other Party to any oral or written contract, understanding or obligation.
3.1 The Customer represents and warrants to Aviatize that it has the legal right and authority to enter into this Agreement.
3.2 The Agreement cannot be entered into by a consumer. The Customer represents to be either a professional user of the Tool and Services or a legal entity using the Tool and Services for professional purposes.
4.1 As of the Effective Date the Customer shall be granted access to the Tool and applicable Services (“Access Rights”) solely for use by Operators in accordance with the terms and conditions hereof.
4.2 The Access Rights are granted for the duration of the Term, and solely for use in accordance with these Terms. The Access Rights include a non-exclusive, non-sublicensable and non-transferable license to use the Tool and receive the Services, as well as to have the Tool and the Services used for internal purposes by persons operating or maintaining aircraft on behalf of or under the responsibility of the Customer (“Operators”).
4.3 The Access Rights and other rights granted to Customer and Operators under these Terms are conditioned upon the Customer’s and the Operators’ strict compliance with the terms and conditions of these Terms.
4.4 The Customer and each Operator shall be solely responsible for every use and activity of its account and of the Operator accounts as well as for their protection, confidentiality and security. The Customer and each Operator must create unique passwords and change them in compliance with Aviatize’s requirements. In no event shall Aviatize be responsible or liable for any use or activity on a Customer or Operator’s account.
4.5. Aviatize reserves the right, in its sole discretion, to make any changes to the Tool, Services and other Aviatize materials that it deems necessary or useful to: (a) maintain or enhance: (i) the quality or delivery of Aviatize’s Services to its customers; (ii) the competitive strength of or market for Aviatize’s Services; or (iii) the Tools’ or Services’ cost efficiency or performance; or (b) to comply with applicable law.
5.1 Unless such restriction is prohibited by applicable law, the Customer shall not at any time, directly or indirectly, and shall not permit any Operators to:
5.2 Notwithstanding anything to the contrary in this Agreement, Aviatize may temporarily suspend the access to any portion or all of the Tool or the Services if:
5.3 The Customer shall inform all its Operators of these Restrictions when allowing access to the Tool and takes full responsibility for its Operators’ compliance therewith.
6.1 “Intellectual Property Rights” mean all intellectual, industrial and other property rights (irrespective of whether these are registered or not), including but not limited to copyrights and related rights, trade names, marks, logos, drawings, models, or applications for registration as a drawing or model, rights in inventions, patents, patent applications, domain names, know-how, trade-secrets, as well as rights to databases and computer programs. Customer acknowledges that, as between Customer and Aviatize, Aviatize owns all right, title, and interest, including all Intellectual Property Rights, in and to the Tool, Services and other intellectual property of Aviatize, Aviatize LLC and their licensors and affiliates. With respect to Third-Party Materials, the applicable third-party providers own all right, title, and interest, including all Intellectual Property Rights, in and to such third-party products.
6.2 Nothing in this Agreement operates as an assignment, a license or a non-assert of any Intellectual Property Rights from Aviatize to the Customer other than the Access Rights and licenses explicitly granted to it in Article 4.
6.3 If the Customer or its Operator provides any suggestions, information or user data to help Aviatize improve or modify the Tool and/or the Services (“Feedback”), the Customer agrees to assign to Aviatize without any additional consideration the entire worldwide right, title and interest in and to the Feedback provided. All Intellectual Property Rights in improvements and modifications shall belong to Aviatize.
7.1 The Tool is integrated with or may otherwise interact with third party services and websites. Certain Services may display, include or make available content, data, information, applications or materials from third parties or provide links to certain third party websites or services (e.g. with regard to weather forecasts, aeronautical data, maps, specific legislation, etc.) (“Third Party Materials”). The Customer is responsible for examining or evaluating the content, accuracy, completeness, timeliness, validity, legality, decency, quality and/or any other aspect of such Third Party Materials amongst which compliance with:
7.2 The Customer acknowledges and agrees that Aviatize does not bear any responsibility related to the Third Party Materials.
8.1 The use of the Tool and Service requires that the users, being the Customer and the Operators (“User(s)”) provide certain details and information, including but not limited to information relating to the aircraft used, the pilots, the intended flights (“User Content”). Such User Content may for instance but without limitation contain : maintenance instructions, maintenance tasks, maintenance intervals, pilot and crew documents such as but not limited to medicals, licenses qualifications and endorsements.
8.2 The Users are solely responsible for the User Content, and for any actions taken on the basis of the User Content. Customer warrants that it will cause its Operators to comply with the terms of this Article 8. Aviatize shall not bear any responsibility or liability in relation to the User Content not being correct, up to date or complete, and Customer will indemnify, defend and hold Aviatize harmless from and against any Claims or Losses arising out of or relating to any User Content.
9.1 In the event of customization of the Tool and Services on request of the Customer, customization will require that the Customer provides certain information and data in relation to applicable legislation on aircraft, maps concerning sensitive points and any other content necessary for the set-up of the Tool and Services (“Customer Data”). Customer Data may include User Content.
9.2 The Customer is responsible for examining or evaluating, before and after the set-up of the Tool and Services, the Customer’s Data’s accuracy, completeness, timeliness, validity, legality, decency, quality and/or any other aspect of such Customer Data amongst which compliance with:
9.3 The Customer acknowledges and agrees that Aviatize does not bear any responsibility or liability related to the Customer Data as set out in Article 9.1. Customer will indemnify, defend and hold Aviatize harmless from and against any Claims or Losses arising out of or relating to Customer Data.
9.4. Customer has and will retain sole responsibility for: (a) all Customer Data, including its content and use; (b) all information, instructions, and materials provided by or on behalf of Customer or any Operator in connection with the Tool and the Services; (c) Customer’s information technology infrastructure, including computers, software, databases, electronic systems (including database management systems), and networks, whether operated directly by Customer or through the use of third-party services (“Customer Systems”);
9.5. Customer shall employ all physical, administrative, and technical controls, screening, and security procedures and other safeguards necessary to: (a) securely administer the distribution and use of all access credentials and protect against any unauthorized access to or use of the Tool and Services; and (b) control the content and use of Customer Data, including the uploading or other provision of Customer Data in relation to the Services.
10.1. Applicable fees and services pricing (“Price”) are specified in the quotations (“Quotation(s)”) to which the Customer has agreed by accepting the Quotations online through Aviatize’s sales platform or alternatively via electronic exchange of Quotation and approval after a demo-led sales process.
10.2. Unless stated otherwise in the applicable Quotations, all payments for which invoices are delivered are due upon receipt. If Aviatize has not received payment of the Price by the applicable due date, Aviatize may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law per month from the date payable until full payment is received. If such failure continues for forty-five (45) days following written notice thereof, Aviatize may suspend performance of its obligations under these Terms until all past due amounts and interest thereon have been paid, without incurring any obligation or liability to Customer or any other person by reason of such suspension.
10.3. All Prices are in EUR and are exclusive of applicable sales tax or VAT (Value Added Tax) and all other taxes and duties, with the exception of Aviatize’s corporate taxes. All such taxes and duties, which Aviatize shall have to pay or collect in connection with this Agreement, shall be paid by the Customer in addition to the Prices. All amounts payable to Aviatize under this Agreement shall be paid by Customer to Aviatize in full without any setoff, recoupment, counterclaim, deduction, debit, or withholding for any reason.
11.1. The Agreement will enter into force as of the date indicated on the Quotation, or if no such date is indicated on the Quotation, on the date that the Quotation has been accepted by the Customer (the “Effective Date”) and will remain in effect for the Initial Term or until its termination in accordance with the Agreement. The “ Initial Term” is specified in the accepted Quotation. This Agreement will automatically renew for additional successive one (1) year terms in case of a yearly subscription and for additional successive one (1) month terms in case of a monthly subscription, both unless earlier terminated pursuant to this Agreement’s express provisions or either Party gives the other Party written notice of non-renewal prior to the expiration of the then-current term (each a “Renewal Term” and, collectively, together with the Initial Term, the “Term”). Such written notice of non-renewal must be given at the latest thirty (30) days prior to the end of Term in case of a yearly subscription, and at the latest seven (7) days prior to the end of Term in case of a monthly subscription. A Free Trial Subscription will not renew automatically and cannot be renewed by the Customer. It will expire by operation of law at the end of the Initial Term. The Customer may however enter into a paid subscription.
11.2. In addition to any other express termination rights set forth in this Agreement,
12.1. Upon expiration or termination of this Agreement the Customer and its Operators will no longer have Access Rights to the Tool, and Customer shall immediately cease all use of the Tool, Services and any Aviatize materials and promptly return to Aviatize, or at Aviatize’s written request destroy, all documents and tangible materials containing, reflecting, incorporating, or based on any Aviatize materials or Aviatize’s Confidential Information.
12.2. The following sections of the Agreement shall survive the termination of the Agreement: Intellectual Property Rights (Article 6), Third Party Materials (Article 7), User Content (Article 8), Customer Data (Article 9), Effects of termination (Article 12), Liability (Articles 13 and 14), Confidential Information (Article 16) and all other provisions that, by their nature, should survive termination or expiration of this Agreement.
13.1 All obligations of Aviatize under this Agreement are obligations of means. Aviatize cannot be held liable for any fault on the part of Aviatize, its affiliate Aviatize LLC or their respective representatives, officers, directors, employees, appointees, freelance collaborators, independent service providers, agents and/or subcontractors (either acting as an individual or a legal entity) (hereafter “Collaborator”) except in cases of fraud or gross negligence.
13.2. Except in cases of willful misconduct, Aviatize is not liable for consequential damages such as loss of expected profit, reduced sales, increased operating expenses, loss of clientele, damage to reputation or equipment or loss of data that the Customer, the Operators or third parties might suffer (i) due to any error or negligence on the part of Aviatize, Aviatize LLC or their Collaborators or (ii) arising out of or related to the use or inability to use the Tool or Services, and this, even if Aviatize has been advised of the possibility of such damages.
13.3. The liability of Aviatize shall be limited in accordance with Articles 7, 8 and 9. Moreover, in any event, Aviatize’s entire liability under this Agreement, whether in contract or in tort, shall not exceed:
13.4. The provisions in this Agreement on liability and the limitation or exclusion thereof will apply to the benefit of Aviatize, Aviatize LLC and their respective Collaborators alike. Aviatize LLC and the Collaborators (both of Aviatize and Aviatize LLC) cannot be held liable, either on the basis of contract or tort, for acts in the context of the performance of the Agreement. The Customer expressly waives any possible claim against Aviatize LLC and/or against Collaborators, except in the case of proven fraud or intentional harm. Aviatize LLC and the Collaborators will be able to invoke this waiver of claim, as well as the provisions of this Article 13, in court as a third party beneficiary of this waiver and provisions. The provisions in this Agreement on liability and the limitation or exclusion thereof will apply and remain enforceable except to the extent that any mandatory law or regulation, if applicable, requires otherwise. If a court of competent jurisdiction determines that relevant laws in force may imply warranties and liabilities which cannot be excluded or limited or which can only partly be excluded or limited, then the limits on the liability of Aviatize, Aviatize LLC and their respective Collaborators, set forth in this Agreement will apply to the fullest extent permitted by law.
14.1 The Tool and Services are to the maximum extent permitted by applicable law, provided “as is” and “as available”, “with all faults” and without warranty of any kind, whether express, implied, statutory or otherwise, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or use, satisfactory quality, accuracy, quiet enjoyment and non-infringement of third party Intellectual Property Rights. Aviatize disclaims any liability for a lack of security associated with the transmission of information over the Internet.
14.2 Aviatize will make reasonable efforts in order to prevent that the Tool would contain faults, bugs, computer viruses and/or malware. Aviatize cannot be held liable for faults, bugs, computer viruses and/or malware, which the Tool would contain despite its efforts.
14.3. Aviatize can in no way be held liable for malfunctioning or temporary or permanent unavailability of the Tool and/or the Services or for any damages resulting thereof. The Customer is familiar with and accepts the inherent vulnerability of the Tool as a software product and an Internet based application. In the event of unavailability or defect of the Tool or any Services, the Customer’s sole remedy is, at Aviatize’s discretion, either (i) a new attempt to deliver the Service or (ii) termination of the Access Rights and refund of the Price in proportion to the duration of the frustrated use.
14.4. The Customer will assess the adequacy of the Tool for the Customer’s and Operators’ purposes. The Customer is responsible for the use of the Tool and Services by the Users, the Users’ compliance with the EULA and the terms of this Agreement, specifically including Article 5 (Restrictions on use), Article 8 (User Content) and Article 17 (Export), as well as for its compliance with Article 7 (Third Party Materials) and Article 9 (Customer Data). The Customer will defend Aviatize, Aviatize LLC and their respective Collaborators, indemnify all damages and hold them harmless against all claims of third parties, if such damages or claims are caused by non-compliance in the meaning of this Article.
14.5. The Customer warrants that its Collaborators and Operators will not direct any claim, whether on the basis of contract or tort, against Aviatize, Aviatize LLC or their respective Collaborators, in relation to the Agreement. The Customer will defend, indemnify and hold Aviatize, Aviatize LLC and their respective Collaborators harmless against all claims of their Collaborators and/or Operators for any damages suffered by these persons in relation to the use of the Tool and/or Services. This however does not preclude the Customer from directing any claim against Aviatize on the basis of damages incurred by the Customer in relation to an Operator or Collaborator, if and to the extent that such claim is available under the Agreement.
15.1. Aviatize in its capacity of controller for the processing of personal data, will process personal data on the Customer and contact persons of the Customer for the purposes of management of the sales relationship, legally required purposes linked to this purpose, and direct marketing. The Customer will make sure not to provide any Personal Data on itself or its contact persons to Aviatize unless the Customer has duly informed said individuals on the processing of their personal data in accordance with the Aviatize Privacy Policy. Moreover, the Customer agrees that Aviatize may also collect and use Personal Data of the Users, in order to improve the performance of the Tool. Technical data, such as any Users behavior on the Tool and the corresponding response time of the Tool may be processed in order to make adjustments to improve the usability of the Tool. Aviatize will aggregate such data to try and make sure that this information does not identify any persons, such as the Users. In case any person would still be identified or identifiable, the Privacy Policy will apply. The Customer will inform the Users of the Tool on the processing of their Personal Data in accordance with the Aviatize Privacy Policy, as soon as the Users create an account on the Tool. Users will also be informed on the use of cookies by a relevant cookie pop up on the Tool.
15.2. When providing the Services under this Agreement, Aviatize will also process Personal Data on behalf of the Customer. In that case, Aviatize acts as processor on behalf of the Customer and shall solely act under the Customer’s instruction in relation to the Customer and Operator Personal Data. The Aviatize Privacy Policy Part II will apply. In that case the Customer is acting as controller for the processing of the Personal Data, and must fully comply with applicable data protection legislation.
15.3 Aviatize’s Privacy Policy is published at www.aviatize.com/privacy-policy .
16.1. From time to time during the Term, either Party may disclose or make available to the other Party information about its business affairs, products, confidential intellectual property, trade secrets, third-party confidential information, and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media, and whether or not marked, designated, or otherwise identified as “confidential” (collectively, “Confidential Information”). Confidential Information does not include information that, at the time of disclosure is: (a) in the public domain; (b) known to the receiving Party at the time of disclosure; (c) rightfully obtained by the receiving Party on a non-confidential basis from a third party; or (d) independently developed by the receiving Party. The receiving Party shall not disclose the disclosing Party’s Confidential Information to any person or entity, except to the receiving Party’s employees who have a need to know the Confidential Information for the receiving Party to exercise its rights or perform its obligations hereunder. Notwithstanding the foregoing, each Party may disclose Confidential Information to the limited extent required (i) in order to comply with the order of a court or other governmental body, or as otherwise necessary to comply with applicable law, provided that the Party making the disclosure pursuant to the order shall first have given written notice to the other Party and made a reasonable effort to obtain a protective order; or (ii) to establish a Party’s rights under this Agreement, including to make required court filings. On the expiration or termination of the Agreement, the receiving Party shall promptly return to the disclosing Party all copies, whether in written, electronic, or other form or media, of the disclosing Party’s Confidential Information, or destroy all such copies and certify in writing to the disclosing Party that such Confidential Information has been destroyed. Each Party’s obligations of non-disclosure with regard to Confidential Information are effective as of the Effective Date and will expire five years from the date first disclosed to the receiving Party; provided, however, with respect to any Confidential Information that constitutes a trade secret (as determined under applicable law), such obligations of non-disclosure will survive the termination or expiration of this Agreement for as long as such Confidential Information remains subject to trade secret protection under applicable law.
17.1. The Customer represents that the Customer and any of its Collaborators and Operators:
17.2. Each Party shall, at its sole cost and expense, obtain and maintain in effect all permits, licenses and other consents necessary to conduct its respective activities hereunder. In particular, the Customer warrants that it and its Operators will obtain all export permits and consents required in relation to the transfer to or input in the Tool of data that do not fall within the public domain and/or do not stem from public databases.
18.1. . Aviatize may publicly refer to the identity of the Customer as being a customer of Aviatize for the Tool. Notwithstanding the foregoing, Aviatize shall not use any logo of the Customer without receiving the Customer’s prior written consent, which shall not be unreasonably withheld, conditioned or delayed.
19.1. This Agreement together with the Aviatize Privacy Policy and including the Quotations or sales orders agreed to, form the entire agreement between the Parties concerning the subject matter of this Agreement, and supersedes all prior and contemporaneous understandings, agreements, and representations and warranties, both written and oral, with respect to such subject matter.
20.1. No amendment to or modification of this Agreement is effective unless it is in writing and signed by an authorized representative of each Party. No waiver by any Party of any of the provisions hereof will be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, (i) no failure to exercise, or delay in exercising, any rights, remedy, power, or privilege arising from this Agreement will operate or be construed as a waiver thereof, and (ii) no single or partial exercise of any right, remedy, power, or privilege hereunder will preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.
20.2. Customer may not assign any of its rights or delegate any of its obligations hereunder, in each case whether voluntarily, involuntarily, by operation of law or otherwise, without the prior written consent of Aviatize. Any purported assignment or delegation in violation of this Article will be null and void. No assignment or delegation will relieve the assigning or delegating Party of any of its obligations hereunder. This Agreement is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns.
20.3. Each Party acknowledges and agrees that a breach or threatened breach by such Party of any of its obligations under Article 16 or, in the case of Customer, Articles 5, 6, 7, 8 and 9, would cause the other Party irreparable harm for which monetary damages would not be an adequate remedy and agrees that, in the event of such breach or threatened breach, the other Party will be entitled to take legal action and file for measures, including a restraining order, an injunction, specific performance, and any other relief that may be available from any court, without any requirement to post a bond or other security, or to prove actual damages or that monetary damages are not an adequate remedy. Such remedies are not exclusive and are in addition to all other remedies that may be available.
21.1. Should any provision of this Agreement be void or unenforceable, the other provisions will not be affected by this and remain in full force and effect. In this case Parties, within the limits of the applicable law, will draft a new provision that meets the objectives intended by the void or unenforceable provision, and include this as an appendix to this Agreement.
22.1. Neither Party shall be liable for non-performance or delay in performance of any obligation under this Agreement if such non-performance or delay is caused by an event of force majeure or other circumstance that was reasonably unforeseeable, and which prevents a Party from performing the Agreement. On the occurrence of such event, the affected Party shall immediately inform the other Party of the event, and the reasons why it is not able to perform any or all of its obligations under the Agreement. If within a period of forty five (45) days, the event continues and the Parties are unable to identify a workable alternative, either Party may terminate this Agreement.
23.1. The validity, interpretation, performance and termination of this Agreement shall be governed by Belgian law. No effect shall be given to any choice-of-law or conflict-of-laws rules or provisions, that would cause the laws of any other jurisdiction to be applicable.
23.2. With respect to any dispute arising out of, under, or in connection with this Agreement, the Parties hereby irrevocably and unconditionally submit to the exclusive jurisdiction and venue (and waive any claim of forum non conveniens) of the Business Court Ghent, Ghent department, Belgium. Before instituting proceedings before the Court, Parties will, however, attempt to negotiate in good faith in order to reach an out-of-court settlement. *** ize BV aat 106 ntbrugge ww Belgium ww.aviatize.com