Customer Success Agent

Do you love airplanes, helicopters and generally anything that flies? 

Are you also a whizkid with SaaS platforms, super confident talking to new people and like to exceed expectations ?

Then we might be looking for you! 

Our customers are flight schools, airplane owners, charter companies, and maintenance shops. They use our intuitive all-in-one software platforms to minimize their administrative work and to maximize the one thing that matters, to fly more with peace of mind. 

We make our customers succeed in getting more done, with less effort.

We are expanding and growing strong. And that’s why we need you.

We are hiring for our Flagship campus in Phoenix, a full time Customer Success Agent

As our Customer Success Agent you will be guiding our new customers in using the Aviatize Platform.

You will nurture our existing customers and let them reach their goals easier.

You will provide training for customers and users.

You will be the point of contact for customer questions. 

You will help build the platform’s knowledge base for further guidance to customers.

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Ideally you have a bachelor degree in computer sciences or a related field with a few years of experience.

You feel comfortable dealing with multiple customers at the same time.

You are experienced in working in a lean and dynamic environment and you have a can-do mentality.

You have an above average understanding of General Aviation rules and regulations

You are fluent in using tools such as Google suite, Google analytics, Intercom, Slack, as well as CRM tools (ODOO, Pipedrive, …)

Above all, you are curious, creative, social, and willing to learn!

Our mission is to delight our customers, but we also want to do the same for our team members. 

You may expect a very cool working environment at our Flagship campus in Phoenix, a great salary package, flexible and hybrid working hours, super interesting projects and occasional travel.

Besides this we offer health care, gym membership and flexible leave options so that you can recharge and be at your best at all times.  

We also offer an annual ‘Flying High’ allowance for you to spend on education, your home office or to donate it to a charity of your choice. Anything that will make you soar.

If you happen to have a pilot’s license or are interested in getting a license there will be opportunities for some flying time as well.

You will be immersed in the colorful and exciting general aviation industry, being up close and personal with airplanes, helicopters, EVTOLs, pilots, maintenance shops, etc…

If you think you have what it takes and want to join the AVIATIZE team then send us your application in the most expeditious and creative way  by email to tom@aviatize.com

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